Ticketing T & C's
Norwich City Football Club Plc ticket Terms and Conditions
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CONDITIONS OF USE
Booking Fee
1.1. All home match tickets purchased by phone or internet will incur a £1.00 websales fee. This is a fixed fee per transaction and does not apply to tickets purchased in person at Carrow Road or our city centre store (The Fan Hub, Norwich).
Online Box Office Conditions of Use
2. Contract Formation
2.1. When you submit your order, you are offering to buy tickets at the price stated in accordance with the terms and conditions which, if accepted by us, will result in a binding contract. It is therefore important that you read and accept the terms and conditions before submitting the order.
2.2. Once you have completed your order, you will be asked to confirm that it is correct. If it is not, you can amend or cancel the order before submitting it. It is your responsibility to ensure it is correct before submission.
2.3. We will send a confirmation email on receipt of your order. This is not an acceptance of your offer, but an acknowledgement that we have received the order, and that our Ticket Office are processing it. The contract between us will not be formed until we dispatch the tickets to the address as stated in your order.
2.4. Whilst we try to ensure that pricing and ticketing information on our website is correct at all times, errors may occasionally occur. If we discover an error in the price or nature of the ticket you have ordered, we will inform you as soon as possible, and give you the option of reconfirming your order at the correct price/specification or cancelling it. If we are unable to contact you, we will unfortunately have to treat the order as cancelled. If the order is cancelled, we will of course provide you with a full refund.
THE GROUND REGULATIONS CAN BE INSPECTED AT SITES THROUGHOUT THE GROUND, ON THE OFFICIAL CLUB WEBSITE (CLICK HERE) AND SPECIFICALLY INSIDE THE NORWICH CITY TICKET OFFICE AND AT TURNSTILE ENTRANCES
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